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Secret Support Vest Forget Me Not

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Forget Me Not
£9.75 (Delivery from £3.95)
Was: £19.50 You Save: £9.75 (50%)
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Fiona scoop neck vest available in 5 glorious colours. Double thickness on the bust with an elastic edging that sits underneath the bust. Straps are approx 5cms wide.

 

100% cotton

Wash at 40 with similar colours, warm iron, do not dry clean or tumble dry

 

Length: 60cms size 10

 

Delivery & Returns Policy *

FREE UK RETURNS ON ALL ORDERS

EXPRESS DELIVERY AND COLLECT IN STORE ARE NOW AVAILABLE

Free Standard Delivery on UK orders over £60* for United Kingdom, Channel Islands, Isle of Man and BFPO. UK standard delivery on orders under £60 are charged at £3.95 per order. The normal standard delivery despatch time is 1 - 4 working days from the date of order.

Express delivery is now available on orders placed Monday - Friday before 2pm and charged at £5.95 on all orders. Delviery is 1 - 2 working days and we regret that we cannot guarantee Saturday delivery.

Parcels are sent by Royal Mail and will need to be signed for, unless you give a safe place option (unfortunately we aren't able to leave parcels in or around bins).  It's advisable to provide your mobile number so that you can receive details of the delivery by text.

Delivery to store. Please choose click and collect from the drop down delivery option box on the payment page. Then click on choose store to find your local Mistral.  This can take up to 7 working days (often sooner), but we will email or call you when your order is ready for collection.

Please wait to receive confirmation from the store before going in to collect your parcel and remember to take a copy of your order confirmation with you.

All parcels will be held for 10 days before being returned to our warehouse when we will contact you for further instructions regarding delivery of your parcel.

Overseas Delivery

Overseas deliveries are charged at £8 for parcels to Europe and £10 Worldwide (during October 2012). All parcels are sent by Royal Mail and you will need to sign for it. Delivery times vary from country to country but please also 10 to 14 days from date of despatch. Local import duties may be payable on receipt.

Other Delivery Information

We will only charge you postage once per order, even if we send you more than one parcel. Delivery dates are not guaranteed, although we do our best to get parcels to you on time. Sometimes we may not be able to supply certain items and will have to cancel some or part of your order before delivery. We will email you if this happens and you will not be charged for the unshipped items. If you have been charged we will refund the full amount.

EXCHANGES AND RETURNS

We do hope that you love your new Mistral online purchase. However, don’t worry if you are not 100% happy, as we have made it as easy as possible to exchange or return your order. Simply log into your account and find the relevant order under Order History. Scroll down, click on "return an item" and print off & complete your returns form. Alternatively you can use the form enclosed in your parcel. Send the item back to us, unworn and in its original condition, complete with tags and proof of purchase within 14 days of the date of receipt for an exchange or refund. Your statutory rights are not affected.

Returns via store You can also return your online purchases via any Mistral or Walton Clothing store for an exchange or credit note. Stores cannot issue a refund but they can return them to us at Head Office where the refund will be given – saving you the cost of return postage. We recommend that you obtain a proof of postage from the Post Office. In the unlikely event that we do not receive your returns parcel we will need a copy of this to deal with any refund or exchange. If returning via one of our stores please ask for a receipt for your goods.

Exchanges

If you require an exchange, please complete the returns form with details of the item you would like. Send the form and items back to us in unworn and original condition within 14 days and we will send the new item to you. We do not charge outward postage on exchanges.

Free Returns*

If you wish to return an item to us for refund, please use the form/postage paid label which you will find in your parcel. You can also download and complete a returns form which you can find under Order History in your account.

Send the item to us, with the form or return via a Mistral or Walton Clothing store. Items must be returned unworn, in their original condition and with proof of purchase, within 14 days for a full refund.

Please allow up to 10 working days from receipt for us to process your refund, this maybe longer during busy sale periods. We cannot be held responsible for any post office or courier delays in your return reaching our warehouse.

* We are unable to offer free returns at sale times.

We strongly advise overseas customers to track any returns, as we cannot be responsible if these do not reach us.

Faulty items

Mistral take pride in ensuring that our garments leave our warehouse in perfect condition, but occasionally things to sometimes go wrong. We are then as disappointed as you are.

If one of your purchases is faulty please call customer services on 01249 823900 or email weborders@mistral-online.com and we will be able to advise you on how to return your faulty goods. Faulty goods can be returned for exchange for up to 30 days from date of purchase.

Wrong item received or part of your order is missing

If you think you’ve received the wrong item or part of your order is missing then please contact our Customer Service Team on +44(0) 1249 823901 or email despatch@mistral-online.com

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