Stay safe inside in style and shop online with ease. during these unusual times please allow up to 14 days for your order to be despatched

Customer Service

Due to COVID we are currently working with a smaller than usual team. Unfortunately this means our Customer Service phone lines are closed until further notice. You can still contact our team via email at We will get back to you as quickly as we can.


At Mistral, we work hard to provide excellent customer service for customers in our 19 stores and online.

We love to hear from our customers and appreciate any feedback which we can use to improve your Mistral shopping experience.

If you have any questions or comments please call our team 01249 823901 during office hours or email

Please send all returns to Mistral Online Ltd, Beversbrook Industrial Estate, Redman Rd, Calne, Wiltshire, SN11 9PL