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If you have a question that you would like to submit please email

Can I use discount codes on sale items?

No, unless it states otherwise, discount codes are only valid on full price items.

Can I use more than one discount code?

No, you can only use one discount code per order.

Can I return any unwanted items via a store?

Yes you can return to any Mistral store (not stockist). The store cannot give a refund. However they can return the goods to Head Office for refund, saving you the cost of postage.

What are the cut off times for express delivery?

Orders placed before 2pm Monday to Friday will be despatched same day on a 24 hour service. However we cannot guarantee Saturday deliveries. We do not offer express delivery during sale periods.

Why can't I use the funds in my e-wallet?

E-wallet funds will show once you click the pay button. Please note that your e-wallet can not be used in conjunction with PayPal. Please complete the payment using a debit or credit card.

How do I return an item?

Either use the returns form sent with your delivery & follow the instructions or pop your return back to one of our stores, they cannot refund you but they will send it back to head office for processing for you. 

We do not offer free returns.

How much do you charge for delivery?

Read all about delivery

Read all about returns.

Can I speak to someone to give me advice, answer a query or order over the phone?

Yes, call Customer Services on 01249 823901. (Monday - Friday 9am -5pm).