Vouchers purchased on this page, can only be used online and are not valid in our stores. Please telephone your favourite Mistral STORE if you require a store voucher. You can find a list of branches by clicking here, vouchers cannot be purchased from Head Office.
Any gift vouchers purchased for 25th & 26th December 2018, will be dispatched on 24th December 2018.
Our Gift Vouchers are sent electronically on the date you specify (not including Saturdays, Sundays and Bank Holidays) to the email address given. Please note that you cannot forward gift vouchers, they are email specific and cannot be transferred. Therefore do ensure that you enter the correct recipient email address.
Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 12 months from issue. The value of the gift voucher is your choice. The gift voucher will be allocated to the recipient's account in the form of e-wallet credit which can be redeemed at the final stage of the checkout.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by ourselves. Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers cannot be returned and voucher codes can not be used to purchase another gift voucher.
If the recipient does not already have an online account with our site, the client will have to create an account using the email address the voucher was delivered to, this can be done at during the checkout process. The funds will then automatically appear and the option given to redeem the funds against the cost of purchases in the basket.
If the items purchased total less than the gift voucher amount the remaining funds will stay in the e-wallet to use on the next purchase, if the items purchased exceed the gift voucher amount the remaining value must be paid by card in order to complete the order.
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued.
GIFT CARDS IN STORE
We regret that these online vouchers cannot be used in store. We do sell Gift Cards in our Mistral stores for use in store