Delivery Details

How fast do you need your Mistral fix?

We have two options for our UK customers:
 

UK Standard Delivery: 

FREE UK STANDARD DELIVERY WHEN YOU SPENT OVER £50 ONLINE
Sent via Royal Mail 48 hours service. £5.50 per order.
We aim to dispatch orders within 2 working days (during very busy sale periods, it may take slightly longer).

UK Express Delivery:

Sent via Royal Mail 24 hour service. £6.50 per order.
Orders placed before 2pm weekdays will be sent out same day, after 2pm your order will be sent out next working day.
Orders placed on a Saturday or Sunday will be dispatched on Monday.
UPCOMING ROYAL MAIL STRIKE
Royal Mail have planned strikes taking place on: August 26th & 31st and September 8th & 9th. On these dates orders will be held until the earliest opportunity to begin sending out deliveries again.


International:

Please note: We are currently not shipping to Ukraine or Russia. If you require more information, please email us at: info@mistral-online.com
If you’re looking to have your Mistral order delivered outside of the UK, here’s our International Delivery information:

Channel Islands Delivery: 

Sent via Royal Mail Standard International Service. £8.00 per order.
We aim to dispatch orders within 2 working days (during very busy sale periods, it may take slightly longer).
 

EU Delivery:

Sent fully tracked via Evri International.
£8 per order.
Dispatched within 2 working days (unless your order is placed over the weekend). All orders should be delivered within 7 working days.
In case of any delivery mischief caused by COVID-19, Brexit delays or the weather, please keep an eye on tracking for 14 days.
UK taxes and duties are paid at checkout.
Please note, further payment of taxes and duties in your country may be requested by Evri International.
 

Rest of the World Delivery:

Sent fully tracked via Evri International.
£15 per order.
Dispatched within 1 working day (if order is placed Monday - Friday).
All orders should reach you within 7 working days.
Sometimes unavoidable delays may occur so, please do keep an eye on tracking info for 14 days.
UK taxes and duties are paid at checkout.
Please note, further payment of taxes and duties in your country may be requested by Evri International.
 
 

If you have any issues, questions or concerns, just contact info@mistral-online.com and we’ll be very happy to help.