Delivery:
UK Delivery:
Royal Mail Express service - £6.50 per order.
Royal Mail Standard service - £5.50 per order.
We aim to dispatch orders within 2 working days (during very busy sale periods, it may take slightly longer).
FREE UK STANDARD DELIVERY WHEN YOU SPENT OVER £50 ONLINE
Sent via Royal Mail standard service. We aim to dispatch orders within 2 working days (Monday-Friday) (during very busy sale periods, it may take slightly longer).
International Delivery:
Please note:We are currently not shipping to Ukraine or Russia. If you require more information, please email us at: info@mistral-online.com.
Sent fully tracked. Cost calculated at checkout - varies depending on location. Dispatched within 2 working days (Monday - Friday). Sometimes unavoidable delays may occur so, please do keep an eye on tracking info for 14 days. UK taxes and duties are paid at checkout. Please note, further payment of taxes and duties in your country may be requested by Evri International.
Returns:
We hope that you absolutely love your new Mistral clothing, and that it becomes a favourite element of your daily wardrobe!
However, don’t worry if you are not 100% happy. You are protected by Consumer Contracts Regulations and we have made it as easy as possible to exchange or return your order.
If you have kept the form sent with your order, please fill this out and send it back with your parcel.
If you have lost this form - simply click on the returns form and label link at the bottom of this page, print and fill it out to send with the item you wish to return. Please note that returns are not free and you will need to cover the associated postage costs yourself.
30 Day Returns Policy
Any order placed has a 30 day return policy. Anything over this period is non-returnable. Your statutory rights are not affected.
Any Full Price items can be returned for refund.Any Sale items can be returned for exchange or gift card refund.
We recommend that you obtain a proof of postage from the courier, and preferably use a trackable service, as we cannot be held responsible for returned goods lost in transit. We are unable to complete any refunds or exchanges until the goods have been received back to our warehouse.
Please return to Mistral Online Ltd c/o Torque, Wortley Moor Road, Wortley, Leeds, LS12 4JH
Please note that we cannot accept returns of:
- Products received over 30 days ago.
- Products that have been open or unsealed (other than where necessary to inspect).
- Products without original packaging or labels.
- Products or packaging in poor condition.
- Gift cards.
- Tights (due to hygiene reasons).
- Socks (due to hygiene reasons).
- Jewellery (due to hygiene reasons).
- Face masks (due to hygiene reasons).
We cannot be held responsible for the return of non-refundable items.
We will refund you as quickly as we can, but during the current pandemic please allow up to 4 weeks from the return of your parcel for the refund to be processed. Original delivery charges will not be refunded.
Christmas Returns
We have an extended returns policy for your Christmas Treats! Any orders placed on, or after, November 13 have up to and including January 7 to return their order. Any Full Price items can be returned for refund. Any Sale items can be returned for exchange or gift card refund.
