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Terms and Conditions

All the legal bits that we need to tell you about.

Terms And Conditions Of Sale - Mistral-Online Website:

The displaying of products and/or prices on this Site constitutes an invitation to treat only. No contract shall come into existence until we accept your order, and then we reserve the right to accept or reject any order in our absolute discretion. We also reserve the right withdraw from any contract due to genuine pricing errors. Any acceptance will be subject to these terms and conditions, to the entire exclusion of any others you may seek to impose. We reserve the right to change and/or withdraw any product displayed on this Site without notice at any time before your order is accepted.

** Delivery and Returns Legal Statement - Please Read Carefully

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 7 days from the day after receipt of your order to our internet orders department, either by post or email to

Returning any item within 7 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 days post-delivery period has expired. On receipt of the goods, Mistral will give you a full refund of the amount paid or an exchange/credit as required.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold.

The contract in respect of sale of goods between Mistral and you requires that you return the goods to Mistral on cancellation. This does not affect your statutory rights.

Governing law and jurisdiction

These terms and conditions shall be governed by and constituted in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts. By using this web site, you hereby submit to the exclusive jurisdiction of such courts for such purpose, and waive any and all objections to jurisdiction or venue therein.

Codes Terms and Conditions


Offer is for new customers who previously have not bought online and for one purchase only.  Offer can be used against full price items only and cannot be used in conjunction with any other offer or promotion. Discount is not applicable to sale items, footwear, accessories, gifts or coats.

*FREE Tote Bag


Offer is valid on all orders over £60 once all other discounts have been applied. Free tote bag will be automatically added to your basket at checkout. If you return items that makes your total spend below the £60 minimum, you will be charged £4.99 for keeping the offer bag unless also returned. £60 spend does NOT include postage charge.