If you can’t find an answer to your question here, please do drop us a line at firstname.lastname@example.org. One of our fantastic team members will get back to you as quickly as possible.
Can I use discount codes on sale items?
Unless it states otherwise, discount codes are only valid on full price items.
Can I use more than one discount code?
Unfortunately, you can only use one discount code per order, unless otherwise stated.
Can I return any unwanted items via a store?
Yes, you can return to any Mistral store (not stockist). The store cannot give a refund, however they can return the goods to Head Office for refund, saving you the cost of postage.
What are the cut off times for express delivery?
Orders placed before 2pm Monday to Friday will be dispatched the same day on a 24 hour service. We cannot guarantee Saturday deliveries.
Why can't I use the funds in my e-wallet?
E-wallet funds will show once you click the pay button. Please note that your e-wallet can not be used in conjunction with PayPal. Please complete the payment using a debit or credit card.
How do I return an item?
Either follow the instructions on the returns form sent with your delivery or pop into one of our stores to bring your return back in person. Our store staff cannot refund you directly, but they will send the items back to head office for processing for you, saving you the cost of postage.
We do not offer free returns, so please remember this when placing an order.
How much do you charge for delivery?
Can I speak to someone to give me advice, answer a query or order over the phone?
Sorry, we don't have a phone number. But you can email us at email@example.com, contact us via Facebook or Instagram, or use our contact us form here: https://www.mistral-online.com/pages/contact-us