Can I use discount codes on sale items?
Unless it states otherwise, discount codes are only valid on full price items.
Can I use more than one discount code?
Unfortunately, you can only use one discount code per order, unless otherwise stated.
Can I return any unwanted items via a store?
Yes, you can return to any Mistral store (not stockist). The store cannot give a refund, however they can return the goods to Head Office for refund, saving you the cost of postage.
What are the cut off times for express delivery?
Orders placed before 2pm Monday to Friday will be dispatched the same day on a 24 hour service. We cannot guarantee Saturday deliveries.
Why can't I use the funds in my e-wallet?
E-wallet funds will show once you click the pay button. Please note that your e-wallet can not be used in conjunction with PayPal. Please complete the payment using a debit or credit card.
How do I return an item?
Either follow the instructions on the returns form sent with your delivery or pop into one of our stores to bring your return back in person. Our store staff cannot refund you directly, but they will send the items back to head office for processing for you, saving you the cost of postage.
We do not offer free returns, so please remember this when placing an order.
How much do you charge for delivery?
Can I speak to someone to give me advice, answer a query or order over the phone?
Currently our phone lines are very busy so we would advise sending over an email to us on firstname.lastname@example.org
In happier times, call Customer Services on 03300 553 402. (Monday - Friday 9am - 4.30pm). We can’t wait to be able to hear from you directly again!