Make someone’s day, no matter how far away you are. Treat a loved one to some virtual retail therapy with our Online Store Gift Vouchers.
Please note that online store gift vouchers cannot be used in our high street stores. If you’d rather get up close and personal, please phone your favourite Mistral store, and our lovely staff will be happy to help arrange a store voucher.
When it comes to surprises, we know timing is everything! To make sure the lucky recipient receives their gift at the perfect moment, we send the email containing the voucher to you (the purchaser), enabling you to forward it on with your own message at a time of your choosing.
Payment for the online store gift voucher will be taken when you make the purchase, not on the date of issue. The vouchers are valid for 12 months from issue, and the value of the gift voucher is entirely your choice. The gift voucher will be allocated to the recipient's account in the form of e-wallet credit which can be redeemed at the final stage of the checkout.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by our team here at Mistral. Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until a confirmation email is received. Unwanted Gift Vouchers (whoever heard of such a thing?) cannot be returned, and voucher codes cannot be used to purchase another gift voucher.
To use the voucher, they just need to enter in the code at the checkout.
All gift vouchers have an expiry date and cannot be extended.
If the items purchased total less than the gift voucher amount the remaining funds will stay available on the voucher code, ready to use on the next purchase. If the items purchased exceed the gift voucher amount, then the remaining value must be paid by card, in order to complete the order.
Items bought using gift vouchers can be returned or exchanged but not refunded. Only additional monies paid over and above the gift voucher amount will be refunded and a new gift voucher code will be issued.
We regret that these online vouchers cannot be used in store. We do sell Gift Cards in our Mistral stores for use in store, and our team will be very happy to help you with arrangements either in store, or over the phone. You can find Mistral store contact details here.